Sunday, September 23, 2007

Top Ten Signs Your Sales Rep is About to Leave

  • During sales demo, explains that, while not proven, he suspects that your new product has proven to cause global warming

  • Shows up to work, exceedingly happy, like a lifer whose just been given parole

  • During cold calls, refers to your cutting edge solution as "that crap we sell"

  • On casual fridays, shows up wearing "Monster.com Job Fair - Fall 2007" T-Shirt

  • Instead of the customary "hey", greets everyone with a hug and the instructions "come with me if you want to live"

  • Asks for assistance in downloading sales database to his jumpdrive. The new one, emblazzened with your competitor's logo.

  • Chats up the boss by asking if ever noticed that his (the boss') Porsche boxter is more of a chick's car

  • His linkedin profile has more personal detail than his DNA

  • His last expense reports include items ranging from "Mileage" to "War in Iraq".

From the "Karma is a Booger" Files

Something About Mary

"Mary" was new to our sales team. Being a part of our virtual team, she worked from her home-base in the Mid West. As we all know, being the "new guy/girl" on the team is always awkward and we tried our best to make her feel welcomed.

Mary missed several of our weekly pipeline review sessions. Since this was the primary opportunity to interact with the rest of the team, and to show her progress on her deals, we were concerned.

I called Mary one day to get a "temp" check and to make sure she was going to make our next session. Mary was always enthusiastic when I called. We exchanged pleasantries, and then I asked if she was going to join us in our next pipeline review.

Mary shared that while she would love to join us, she was unfortunately not going to be able to make it because she had to go to court to keep our streets safe.

Mary shared with me the following vignette:

While she was returning from a downtown meeting, she grabs a cab. The cabbie, not realizing she was a local, begins to give her the "scenic tour" in order to run up the fare. When she confronts the cabbie, he evidently goes berserk and refuses to let her out of the cab. He then proceeds to floor it and is weaving in and out of downtown traffic at speeds ranging from 60 to 100mph.

Finally, after 40 minutes of her constant screaming he stops and dumps her in the ghetto and she had to use a payphone to get home.

A few days later the police caught the guy. He had pulled this stunt numerous times, and it was up to Mary to go to court and testify against him before he killed someone. God Bless Mary.

So I clearly understood why Mary would miss another weekly meeting. I wished her well, thanked her for her courage.

Yes, I am that gullible.

"So, did you hear about Mary's DUI?" came the off hours comment from one of my sales engineers.

It seems that Mary was going to court alright. She had gotten wasted at a party, was too drunk to drive home, did it anyway, and got caught.

What about Karma?

At some point in your career, someone will need to stand up for you. Either as an internal vote of confidence for a promotion, or in Mary's case, someone to help you hold onto your job. When that time came for Mary, that well was dry.




Sunday, September 9, 2007

Perceived Death as a Negotiation Tactic

This one is from a linkedin connection.

After training some great new sales people, I finished the course off with some reminders on the reasons people can employ NOT to buy - and in view of their inexperience, asked them to just use their first couple of presentations as 'target practice' and carry on with a full presentation if at all possible.

One of the trainees (a slightly built Norwegian lady) gave her first presentation perfectly, kept the price to the very end and delivered it perfectly too. The gentleman chose this moment to have a fit. Not throw a temper - a proper medical condition, falling from his chair and going into spasms on the floor.

I saw this going on and immediately went over to help. The guy was on the floor, foaming from the mouth and in need of urgent help. My trusty trainee unfortunately saw this as his reason to leave her presentation, leant over his body shouting, "SO, JUST HOW MUCH TOO MUCH IS THE DEPOSIT?" The young lady went on to be a super salesperson - but did learn to chill out a little from that point........

By the way, we did get a doctor on the scene, the man was OK after some insulin and a rest :-)

- John P.
www.linkedin.com

"Nice Shoes" is not sexual harassment

When people think of the topic of sexual harassment, they usually think in extremes, because "extremes" are newsworthy. We hear about workers who suffered prolonged humiliation, loss of dignity, and sabotaged careers under the oppression of a manager with carnal motives. On the flip side, we've heard of the frivolous lawsuits because an individual felt that "Your Shoes Look Nice" was some sort of secret code for "Let's go back to my place and play naked twister".

Lets be honest, try as we might, guys have a different view on sexual harassment. The odds are extremely low that it will ever happen to us. In fact, in the movie "Disclosure" where Demi Moore is throwing herself at a married Michael Douglas, and he stops her in mid-foreplay. Every guy is like "DUDE, NOOOOO!!!!". Yeah, most guys are really like that.

With my computer programmer physique, I have never been a candidate as a potential sexual harassment victim. However, one of my female associates shared her experience with me. Ill be honest, I didn't think this kind of stuff went on anymore. After she shared her story, I realized that my experience with mandatory "sensitivity training" had actually desensitized me to how powerful and destructive sexual harassment can be.

"During my tenure with a mid-sized professional services firm, I used to be given 'advice' from the CEO's secretary on what to wear to certain meetings. Depending on the location, purpose, and the number of existing or potential clients, some meetings required a little more exposed skin than others. One of my female colleagues, who used to travel with the big bosses, was asked to join the CEO, President, and a prospective client in a hot tub in her bikini. When I asked about what transpired beyond the hot tub and champagne the only feedback I received was "we landed the deal". Later I accompanied the CEO on a business trip to South Beach. Even though I was married, with a small child, the CEO kept flirting with me and repeatedly requested that I show him my underwear. I felt so disgusted that it permanently affected how I felt about the company, my job, and myself.